Returns
You may return defective
generic or remanufactured products for exchange or refund within 30 days after
receipt. RMA number is required for all return packages. For all defective OEM
products the customer shall file a warranty claim with the Original Equipment
Manufacturer (OEM) in accordance with the OEM warranty procedure. All
non-defective returns for credit are subject to a 15% restocking fee. The
customer will be responsible for return shipping costs
Packing and Shipping of
items for return
You can pack and send your
return to us in just few simple steps:
1.
Contact
Customer Service at 1-847-398-5212 and obtain a Return Merchandise
Authorization (RMA);
2.
Pack
the items in the original boxes together with the original packing slip or
receipt;
3.
Write
the RMA number that was given to you outside the shipping box for
identification;
4.
Mail
the package back to Correct-Tek Copier Service, Call
1-847-398-5212 for address info.